Shipping

How long will it take to get my order?

Our approach to Shipping & Packaging takes into consideration both the size of the product and the destination country. Our products are locally produced on demand through our extensive network of 32 global production partners. This means that in the majority of instances, the items are manufactured sustainably right in your own country. Isn't that a sustainable choice?

Expect your order to be delivered worldwide within an estimated timeframe of 3 to 6 business days.

What shipping carriers do you use?

We use all major carriers, and local courier partners. In some cases you’ll be asked to select a delivery method during checkout.

Can I track my order?

Yes, when you purchase one of our products, we’ll send you a tracking number.You will receive the tracking data automatically as soon as the products have beensent by one of our shipping partners, such as DHL or UPS. If you did not receive a tracking number,do not worry. Look in your spam folder or contact us: hello@femitopia.com

Can the products be picked up?

The pick-up or payment on site is currently not in planning. But you can safely and quickly order the products in our shop and have you delivered to your home.

Payment

What are my payment options?

We accept many payments options like PayPal, credit card or pay by Invoice with Klarna. After completing your order, we will redirect you to the PayPal page.

Can I order by phone?

Orders are only accepted taken through our shop. In the case of
larger purchase quantities you can contact us by E-mail and we will give you feedback as soon as possible.

Can I pay with check or standart invoice?

Unfortunately this is not possible. If your order exceed a value of
EUR 1000, please contact our customer service.

Why has my payment failed?

Payments may fail for the most different reasons. First make sure
that we accept your payment method.Then check that all details are correct.The delivery address must be in Germany. If the payment still fails, please contact your bank.If an error message will appear contact us: hello@femitopia.com